Terms & Conditions


1) Check in and Check out

Check-in: 3pm | Check-out: 12:00

Possibility of early check-in and late check-out upon prior reservation and associated cost. Charming House has the right to refuse requests for early check-in or late check-out if there is no availability.

The minimum age to sign for hotel check-in is 18 years old.


2) Reservation conditions

Prices and payment conditions for the stay vary depending on the season:

For reservations made between May and October, the Customer must pay 50% of the amount related to the stay, at the time of booking, by credit card. The remaining amount can be paid at check-in.

For reservations made between November and April, the Customer must pay 30% of the amount related to the stay, at the time of booking, via credit card. The remaining amount can be paid at check-in.

For stays of one or two nights, regardless of the month of booking, payment must be made in full (100% of the amount) at the time of booking, via bank transfer.

Reservations are only considered confirmed upon payment of the aforementioned amounts.


3) Cancellation of reservations

In situations of cancellation or no-show of reservations, there is no refund of the amount paid. In situations of force majeure, duly proven by the Customer, in which an early departure is necessary, with a prior check-out date, or cancellation of the reservation, the Charming House - Azores Group offers a Voucher to the Customer for future stays, in accordance with availability.


4) Other considerations

If there is a cancellation by the Charming House Group (for example due to maintenance) or an overbooking situation, the Customer will be accommodated in a room of the same or superior type, without any additional costs. In these situations, there is no right to any compensation or termination of the Contract by the Customer.

5) Customer behavior

- Inside the premises of any of the houses of the Charming House - Azores Group, it is prohibited to smoke any tobacco products and/or their derivatives, particularly electronic cigarettes.

- Casa das Palmeiras, from the Charming House Group - Azores, has private parking for guests, subject to availability. The House is not responsible for damage or theft of items from the car.

- Customers must respect the quiet hours: 10pm to 8am.

- During the stay, it is prohibited to make excessive noise that disturbs the rest of other customers and to engage in behavior considered inappropriate.

The Charming House Group - Azores reserves the right to expel customers who are acting in an unfair, offensive and threatening manner towards other customers or employees.

- It is forbidden to store dangerous items in the rooms, such as weapons, ammunition, explosives, flammable materials and psychoactive substances.